Shipping policy
The P:31 Collection Shipping Policy
Processing Time:
All orders are processed within 2-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.
Shipping Rates and Delivery Times:
We offer both domestic and international shipping. Shipping charges for your order will be calculated and displayed at checkout based on your location and chosen shipping method.
- Domestic Shipping (U.S.):
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- International Shipping:
- Standard International: 10-15 business days (delivery times may vary depending on customs processing in your country)
Shipping Confirmation & Order Tracking:
Once your order has shipped, you will receive a shipping confirmation email with a tracking number to monitor your package's progress.
Customs, Duties, and Taxes (International Orders):
The P:31 Collection is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (such as tariffs, taxes, or other fees) are the responsibility of the customer.
Delayed or Lost Packages:
If your package is delayed beyond the expected delivery time, please contact us at admin@p31collection.org for assistance. If your package is lost during shipping, we will work with the carrier to resolve the issue, but please note that The P:31 Collection is not liable for lost or stolen packages once they are confirmed delivered.
Shipping Restrictions:
We currently do not ship to P.O. boxes, APO/FPO addresses, or certain countries due to shipping restrictions. If your country is not available at checkout, please reach out to our customer service team for assistance.
Changes to Your Shipping Information:
If you need to update your shipping address after placing an order, please contact us immediately at [support email]. Once an order is processed, we may not be able to modify the shipping details.
Contact Us:
If you have any questions or concerns about your order or shipping, feel free to reach out to us at admin@p31collection.org or visit our Contact Us page for more information. We're here to assist you!
This policy ensures transparency and clarity for your customers, fostering a smooth shopping experience. You can customize details like contact info and specific rates as needed.